Policies

Our Commitment to You

Massage Geeks is committed to helping you find relaxation, ease pain, and achieve wellness. We assess your muscular tissue, provide excellent massage therapy and recommend wellness practices such as stretching, movement, and self-care. We assess - we do not diagnose - and refer any medical questions to the proper medical channel. Consider us your partner in wellness.

 

As your partner, we have developed some business practices that support you and us.

Payment Policy

Payment is due at the immediate conclusion of service. Pre-payment is welcome, too. Massage Geeks accepts cash, credit card, FSA & HSA cards (contact your benefits provider for more information), and personal checks. There is a $35 fee for returned checks.

Massage Geeks does not accept insurance directly, except for FSA & HSA cards. We are happy to provide detailed receipts and statements upon request.

Failure to remit payment will prevent you from making future appointments.

Rescheduling and Cancellation Policy

  • Massage Geeks permits cancellations, rescheduling, and changes to appointments up to 24 hours in advance. 

  • 24 Hour Window: If you or someone in your household is sick, you may cancel or reschedule your appointment at any time. A $35 charge will apply if this is done within 24 hours of your appointment time. The fee will go to your massage therapist to offset the loss of income due to the late change. 

  • No-shows: No-shows will be charged the full amount for the missed appointment. You will not be able to book another appointment until the fee is paid. Pre-payment may be required for future appointments.

  • "It's Just Allergies": If you arrive at the Massage Geeks office with "allergies" that include symptoms of a fever, a cough, or shortness or breath, you will be sent home. You will be charged the full appointment amount. We regret the inconvenience, but we must do what we can to discourage possible transmission. If you are evidencing ANY symptoms of illness, we recommend that you reschedule your appointment.

 

Life happens. Whether illness, injury, a family emergency, an unexpected work commitment - life gets in the way of our best intentions. We understand.

We ask your consideration of the impact cancellations, rescheduling, and changes has on your massage therapist. When you make a massage appointment, we set aside that time for you and your care.  If we are not able to fill that appointment time, the therapist is not paid. This has deleterious effects on our ability to remain in business and to provide you the quality massage therapy you have come to expect from us. ​

We will try to make every attempt to work with you. Of course, there are always exceptions and emergencies that require special attention. Please don't hesitate to e-mail us or call/text us at 470-599-0899.

Therapist Rescheduling and Cancellation Policy

 

To ensure the safety and well-being of all of our clients and staff, we will immediately send home any employee who evidences symptoms of illness. Please be patient with us if this occurs. If possible, we will try to shift you to another therapist's schedule for the same day. 

​Life happens to your massage therapist, too. In the rare instance that your therapist needs to reschedule or cancel your appointment, Massage Geeks offers you the following guarantees:
 

  • You will be contacted as soon as the change is required. Communication will occur via e-mail, text, and/or phone. Whenever possible, multiple communication channels will be used.

  • We will always try to rebook you to the earliest next available appointment time. If available, we will offer you an appointment with another therapist on the same day.

Our Commitment to Your Comfort

 

We honor your body. We celebrate bodies of all color, gender identity/expression, sexual orientation, age, or size.

 

We honor your boundaries. If you feel uncomfortable with the therapist’s actions, demeanor, or conversation at any time during your treatment, please let your therapist know immediately. We do our best to communicate and check in on your comfort levels throughout the session, but we may miss a signal despite our best intentions. We are committed to creating a safe space for you.

Do you have more questions? Check out the Frequently Asked Questions page!