COVID-19 Protocols

Updated 05/18/2021

On this page:

  1. Massage Geeks Office Protocols

  2. Client Protocols

  3. Revised Cancellation Policy

The situation with COVID-19 is evolving and changing on a daily basis. We will do our best to provide the safest environment possible following the recommendations of the Center for Disease Control, the World Health Organization, and OSHA.

Out of consideration for the health of our clients and staff, Massage Geeks is implementing the policies and protocol listed below. 

Massage Geeks employees and office environment:

  • Sickness Policy: Employees experiencing any symptoms of illness will not be permitted to work. We ask for your understanding if we need to reschedule you due to a therapist's illness.

  • Vaccinations: All Massage Geeks massage therapists are fully vaccinated.

  • Personal Protective Equipment: All employees must wear Personal Protective Equipment, including a mask.

  • Extended time between sessions to allow for more sanitization/cleaning procedures. 

  • HEPA filters in each treatment room. The air is circulated and filtered 8-10 times per hour.

  • MERV-13 air filter in HVAC system. EPA.gov reports that these air filters are useful in removing COVID aerosols during air filtration.

  • Sanitizing all equipment, chairs, and tables used by employees and patrons between each client visit. Massage Geeks has always adhered to strict sanitization protocols in office.

Client protocols:

Updated Mask Policy: If you show proof of full vaccination (injection(s) + two week waiting period), you will be permitted to remove your mask in the treatment room. The mask must be worn in public areas before and after the session. A note of your vaccination status will be recorded in our HIPAA secured database. The therapist will wear a mask at all times.

 

On Arrival:​​

  • Clients evidencing any symptoms of illness, including but not limited to cough, sinus congestion, fever, will be asked to reschedule two weeks from the date of the original scheduled appointment. 

  • Clients must answer a brief medical history regarding any signs of fever, coughing, shortness of breath within themselves or someone who shares their home.

  • Clients must wear a mask in all public spaces. If you are fully vaccinated, please show your card to the therapist. At that time, you will be able to remove the mask when you are in the treatment room. Massage Geeks will provide a mask upon arrival if necessary.

During the Session:

  • Clients must wear a mask or other mouth/nose protection at all times during the session, unless proof of full vaccination is shown to the therapist. A face mask is required while on the back; a barrier is inserted in the face cradle when face-down.

After the Session:

  • Masks are required in all public spaces.
     

The client protocols are designed to ensure the safety of everyone who enters the Massage Geeks office. They are required for service. If you do not think you feel comfortable adhering to these protocols, we look forward to serving you in the future when the COVID-19 crisis has passed.

Revised Cancellation/Rescheduling Policy:

  • 24 Hour Window: If you or someone in your household is sick, you may cancel or reschedule your appointment at any time. A $30 charge will apply if this is done within 24 hours of your appointment time. The charge will be credited to your account and will be applied to your next/rescheduled appointment. 

  • No-shows: No-shows will be charged the full amount for the missed appointment. 

  • If You Feel Unwell, aka "It's Just Allergies": If you arrive at the Massage Geeks office feeling unwell or with "allergies" that include symptoms of a fever, a cough, sinus congestion, or shortness or breath, you will be sent home. You will be charged the full appointment amount. We regret the inconvenience, but we must do what we can to discourage possible transmission. If you are evidencing ANY symptoms of illness, we recommend that you reschedule your appointment.